Returns Policy

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 90 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your debit/credit card or PayPal (depending on your method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Delivery

We will provide a freepost address label to UK customers for return delivery.  Non-UK customers will be responsible for paying the return delivery cost.

How to return an item (UK)?

Returning an item in simple:

  1. From your order, find your 4 digit order number order number (this will be on emails you've received about your order and on your dispatch note).
  2. Go to toffeln.shop/return and enter the order number along with your email address.  Click 'Find Your Order' and then just follow the prompts. On an exchange, it's quicker to request a refund and then place a new order for the replacement.
  3. Take the RMA number given at the end and write it on the freepost returns label included in your order.
  4. Re box your pair of shoes, stick the freepost returns label on the box and then take your box to the post office.

How to return an item (non-UK)?

Returning an item in simple:

  1. From your order, find your 4 digit order number order number (this will be on emails you've received about your order and on your dispatch note).
  2. Go to toffeln.shop/return and enter the order number along with your email address.  Click 'Find Your Order' and then just follow the prompts. On an exchange, it's quicker to request a refund and then place a new order for the replacement.
  3. Take the RMA number given at the end and write it on the returns label included in your order.
  4. Re box your pair of shoes, stick the returns label on the box and send it back with you preferred carrier.

Contact Us

If you have any questions on how to return your item, please contact us.

 

Click here to return an item