FAQs

How do I return/exchange my order (UK)?

We're so confident that you'll love our shoes that we offer a 30 day money back guarantee and free returns if you're not completely satisfied with your order (returns must be unworn, in the state you received them, and in the original packaging).

Just follow the following five steps:

1) From your order, find your 4 digit order number order number (this will be on emails you've received about your order and on your dispatch note).

2) Go to toffeln.shop/return and enter the order number along with your email address.  Click 'Find Your Order' and then just follow the prompts. On an exchange, it's quicker to request a refund and then place a new order for the replacement.

3) Pack all the returned items into the original box.

4) Fill out this link with your RMA number (on your return confirmation email) and your address to produce a free returns label: www.royalmail.com/track-my-return/create/3522

5) Either print the label that RoyalMail will send you at home, attach to the box and take to your local Post Office, or use the post office printing service (simply show the ‘QR code’ on the email RoyalMail sends you on your mobile phone at a Post Office branch and they'll print the label for you).

6) Sit back and wait for your refund or exchanged shoes!

How do I return/exchange my order (non-UK)?

We're so confident that you'll love our shoes that we offer a 30 day money back guarantee if you're not completely satisfied with your order (returns must be unworn, in the state you received them, and in the original packaging).

Just follow the following five steps:

1) From your order, find your 4 digit order number order number (this will be on emails you've received about your order and on your dispatch note).

2) Go to toffeln.shop/return and enter the order number along with your email address.  Click 'Find Your Order' and then just follow the prompts. On an exchange, it's quicker to request a refund and then place a new order for the replacement.

3) Re box your pair of shoes and return it with your preferred carrier (free post label is provided for Ireland).

4) Sit back and wait for your refund or exchanged shoes!

How long does it take for me to get a refund?

Returns usually take 3 - 4 days to reach our warehouse. We'll then process your return within 2 - 3 days and initiate a refund to your selected payment method.

Do you do back orders?

No, we currently don't do back orders. If an item is out of stock our website won't allow the product to be sold.

What forms of payment do you accept?

We accept card payment (Visa, MasterCard, Maestro and American Express), PayPal, Apple Pay, Google Pay and Klarna.

What are the delivery options?

Do you deliver outside of the UK?

Yes we deliver to all European countries, click here to view the delivery costs and delivery times.

Can I track my order?

Yes, as soon as we’ve sent your order out, we’ll send you an email with the tracking number. Just click on the link and it will take you to the Royal Mail or DPD website, depending on who will be delivering your order.

Will I need to sign for my package?

Yes, to ensure the safe delivery of your order we send them on a signed for service.

Are your shoes available in wide fitting?

All our footwear is a standard fit and caters for a wide range of foot widths, designed to provide the perfect balance between comfort and support for your feet.

How should I wash or clean my shoes?

Some of our shoes are fully washable, look out for the washable symbol on the product page and the correct temperature to wash them at.